Vista Corporation Return & Refund Policy
Vista Corporation Return & Refund Policy
1. Return Period
You may return most new, unused items sold by Vista Corporation within 48 HOURS of delivery for a full refund.
2. Conditions for a Valid Return
To be eligible for a return, your item must meet the following criteria:
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Unused and Uninstalled: The item must be in new, uninstalled, and resalable condition. We cannot accept returns on parts that have been used, damaged, or installed.
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Original Packaging: The item must be returned in its original, undamaged manufacturer's packaging with all accompanying components, manuals, and hardware.
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Proof of Purchase: A copy of your original receipt or order confirmation is required.
3. Non-Returnable Items
Please note that certain items are not eligible for returns unless they are defective or damaged upon arrival. These include:
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Electrical components (e.g., sensors, relays, wiring harnesses) if the packaging seal has been broken.
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Fluids and chemicals (e.g., oil, coolant, brake fluid).
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Final sale, clearance, or special-order items.
4. How to Initiate a Return
To ensure a smooth return process, please follow these steps:
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Contact Us: Email our customer service team at [vistacorporationbd25@gmail.com] or call us at [+8801861316320] to request a Return Merchandise Authorization (RMA) number. Please include your order number and the reason for the return.
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Receive RMA Number: We will provide you with an RMA number and detailed instructions for shipping the item back to our facility.
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Package the Item: Carefully pack the item in its original packaging and include the RMA number clearly on the outside of the box.
5. Refunds
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Once we receive and inspect your returned item, we will send you an email notification regarding the status of your refund.
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If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days. Please note that it may take additional time for your bank or credit card company to post the refund.
6. Shipping Costs
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Return Shipping: The customer is responsible for paying the shipping costs for returning an item. Original shipping costs are non-refundable.
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Our Error: If the return is a result of our error (e.g., you received an incorrect or defective item), we will provide you with a prepaid return shipping label.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately upon receipt. We will arrange for a replacement or a full refund and cover all associated shipping costs. Please do not attempt to install or use the damaged or incorrect part, as this will void your eligibility for a return.
For any questions regarding our return policy, please don't hesitate to contact us. Thank you for choosing Vista Corporation
